FAQs
I’m having trouble registering with the registration form, how can I register?
We apologise for any issues our delegates may be facing with the registration form. Please clear your cache and ensure that third-party apps are enabled in your browser settings. If it is still not working, please email events@timeshighereducation.com.
How do I join a session?
Go to the ‘Agenda’ page and click the ‘Broadcast’ button on the session you would like to join. You will be allowed into the session 2 minutes before the start time.
You must be logged in to watch sessions. Please log in via the unique link sent in your registration confirmation email, subsequent reminder emails or with your email address and ticket number.
If you cannot find this email, simply log in by clicking the top right-hand corner of the agenda page or the ‘Broadcast’ button. You will then be sent an email to verify your address and access the event.
Please check your junk folder if you cannot find the verification email.
I’m having trouble joining a session, what should I do?
Check your email inbox to find your original confirmation email or subsequent reminder emails, and double-check it was sent to the email you’re attempting to log in with. We’ve found that the most common logging in problem is using the wrong email address, so please make sure you check your spam or promotions folders to ensure it didn’t get trapped there.
If you have the email from us, please click the ‘log in’ button which should enable you to bypass the verification process.
Alternatively, you can log in with your ticket number which can be found in your original confirmation email.
If you are still experiencing issues, please contact us at events@timeshighereducation.com and we will get back to you as soon as we can.
Can I ask questions to speakers during sessions?
To ask questions, click the Q&A box on the right-hand side of the session broadcast. Once your question has been approved by the moderator it will be visible to all delegates watching the session.
Will the sessions be recorded?
Yes, the sessions will be recorded and available for delegates to access on-demand after the event. Please note that it can take up to 48h for the recordings to become available.
How do I access the community?
Access the community page via the navigation menu to view who else is attending the event and network with delegates from across the world.
Edit your profile by clicking this icon in the top right-hand corner of the event website.
View new messages by clicking the envelope icon.
How do I visit the exhibition hall?
Please click 'Exhibition Hall' in the navigation menu at the top of the website. From there you can access our partners' profiles, download exclusive resources, and fill a contact form to get in touch for more information.
I would like to receive an attendance certificate, how can I request one?
There is no need to request an attendance certificate as these will be sent to all delegates who attended. Please wait to receive this by email up to three days after the event.